Please ensure your order is correct prior to placing it as we are limited in our ability to make changes to orders once they have been submitted. Cancellations on orders or subscriptions must be cancelled by 9am the day the order is due to be raised in order to be removed from the shipment area.
We are unable to cancel orders after 9am on the day scheduled for dispatch. This is because once our warehouse team has processed your order we are unable to retrieve it. As a reminder, we send out an email 3 days before each subscription renewal is due.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified.
You may cancel your upcoming subscription orders via the website in the accounts section or by email – [email protected].
Our customer service team will do their best to accommodate any changes however please be aware that this is not always possible. Please fill in the form on the Contact Us page and we will aim to respond within 48 hours, Monday through to Friday.